Joanne masterfully maintains order in our reception department. She will greet you upon your arrival and promptly assess your service needs. From scheduling to registration, along with verifying insurance and check-out, she cheerfully and efficiently processes your patient data. She provides excellent customer service to patients by diligently seeking to locate all medical and vision benefits prior to their appointment.
Denise joined our TSO team in 2004. She works with Dr. Young and Dr. Ford as an Optometric Assistant and Contact Lens Tech. She has developed many friendships with our patients. With her welcoming smile, she warmly greets patients, as she begins the exam process by performing pre-testing procedures . Her vast knowledge of the optometry practice makes her a perfect source to address your questions and concerns.
Norine joined our TSO Team after moving to Southeast Texas from Arizona. She has worked in optometric practices for 6 years as an Optometric Assistant. She is a proven asset to the TSO team, as she serves patients in all aspects of the practice, including patient eyewear selection and lens recommendation. Her desire to provide excellent patient care is apparent in the attention given to every patient. Weekends are spent enjoying fishing and hiking with her husband and German Shepherds.
Sarah, experienced in many facets of the TSO practice, wears many hats. She willing fills in where needed. Her responsibilities may include those of Receptionist, Doctor’s Assistant, Contact Lens Tech and Optical Assistant. At this time, she chooses to work part-time enabling her to devote more time to her children.
Nicolle brings to the TSO family new enthusiasm in her area of expertise. Experienced in the assisting of low vision patients with the insertion and removal of specialty contact lens, she works to ensure the patient’s success. Her talents are many, as she also, consults with patients concerning their choice of frames and lens designs. She is truly a welcome addition to TSO.
Ellen plays an important role in Texas State Optical’s service commitment to our patients. Her background in medical billing and coding give her the needed insight to maximize your vision benefits. Valued by our team as the staff’s ‘go to’ person, she is always available to help. Although known for her ‘fancy’ shoes, she manages to wear many TSO hats. Just to name a few, she is the Claims Specialist, the Internet Technologist and the Administrative Assistant.
Pam Housley, certified by the American Board of Opticians since 1989, began her career with Texas State Optical in 1977. As the practice manager, she continues her passion to uphold TSO’s commitment to excellence. Her dedication to providing our patients with the best products and services is unsurpassed. Recognized as a leader in the industry, Pam has served on various committees with Texas State Optical. As a member of the Operations Committee, she contributed to the development of practice management and training programs. She works diligently to ensure all patients experience ‘Five Star’ vision care.
Annese manages all aspects of the finishing lab at TSO Midcounty. With her 30+ years of experience, cutting, edging & mounting lens, you can be certain your glasses meet or exceed the highest quality standards. She personally inspects and verifies all completed eyeglasses giving them her own ‘seal of approval’. The patient’s satisfaction is her commitment and ultimate goal.